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Promptness in response to queries
On time Arrival
Examination Charges
Neatness in the Sample Carrying Bag
Appearance of the visitor
Blood collection technique
Reports delivery in time as promised (TAT)
Reporting, of results & content of examination
Overall Behavior with patient
Overall Quality of Laboratory Service

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Promptness in response to queries
Facilities and Infrastructures of LAB
Examination Charges
Cleanliness in waiting area
Cleanliness in toilet/ wash area
Blood collection technique
Reports delivery in time as promised (TAT)
Reporting, of results & content of examination
Staff Behavior with clients
Overall Quality of Service

Important suggestions for better laboratory services, if any

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Facilities, Infrastructure, Service, Timings of Labs
Examination Charges
LD/ Consultant Pathologist knowledge & Advice on reports
Promptness in response to queries
Knowledge & Blood Collection Techniques of Phlebotomists
Staff Behaviour with Clients & Hospital Staff
Prompt Critical Reports Information - For better patient treatment
Reports delivery in time as promised (Fast TAT)
Quality of Test Results & Clinical correlation with symptoms and content of test reports
Complaint resolutions, if any

Important suggestions for better laboratory services, if any

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Parking Facility
Environment of Reception Area
Cleanliness of Toilet & Reception area
Employees Behavior During visit
Management within the department
Activities/Processes followed by laboratory
Overall Information provided about the lab
Digital Reporting Facility
Instrumentation used by lab
Overall Experience of Visit

Important suggestions for better laboratory services, if any

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